Privacy Policy
Last updated: December 11, 2025
At WeldSuite, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Account credentials and profile information
- Billing and payment information
- Company name and business details
- Communications you send to us
Automatically Collected Information
When you access our services, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed, referring URL)
- Usage information (features used, actions taken, time spent)
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information about you from third parties, including:
- Identity verification services
- Business partners and integration providers
- Publicly available sources
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Communicate about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents
- Personalize and improve your experience
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With vendors who perform services on our behalf
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you have given us permission to share
We do not sell your personal information to third parties.
4. Data Security
We implement robust security measures to protect your information:
- Encryption of data in transit and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee security training and background checks
- Incident response and disaster recovery procedures
- SOC 2 Type II compliance
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal, regulatory, or legitimate business purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data in a portable format
- Restriction: Request limitation of processing
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@weldsuite.com.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our services
- Provide personalized content and features
- Analyze and improve our services
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data Processing Agreements with our service providers
- Compliance with applicable data protection frameworks
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will promptly delete it.
10. Third-Party Links
Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
WeldSuite Privacy Team
Email: privacy@weldsuite.com
Address: 123 Business Park Drive, Suite 400
San Francisco, CA 94105
Region-Specific Disclosures
For California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@weldsuite.com.
For European Economic Area Residents (GDPR)
If you are in the EEA, our legal basis for processing your information includes: performance of our contract with you, compliance with legal obligations, our legitimate interests, and your consent. You have the right to lodge a complaint with your local supervisory authority.